Service & Support
Service & Support
Reliable support for your industrial handheld terminals
Our Services
Support Services
Comprehensive support to keep your devices running at peak performance.
Technical Support
We supply necessary technical documents, SDK and basic integration guidance for our handheld devices. Our team offers technical consultation to help you solve deployment and equipment debugging problems.
Warranty & RMA Service
All standard models come with specified warranty. We provide standardized RMA repair process for faulty units.
Contact Support
If you have technical questions or repair requests, please contact our support team. Get support via our sales representative for after-sales arrangement.
FAQ
Frequently Asked Questions
For further details, kindly reach out to our sales representative.
Are you a manufacturer?
Yes, we are an original manufacturer. We provide OEM / ODM customization services tailored to customers' different applications and requirements. We have multiple industrial mobile IoT hardware platforms and abundant communication solutions covering GSM/WCDMA/TD-SCDMA/HSPA/4G LTE/5G NR. Our team delivers one-stop solutions, including ID, MD, hardware, software, project management, production sourcing, quality assurance and backend support for end users. All our ID and mechanical designs are patented. In-house teams complete hardware development, software development, mold making and full product assembly.
Can you provide SDK?
Yes. We supply relevant SDK free of charge once you place a sample order. Professional software engineers will offer technical support for your software development.
What is your MOQ (Minimum Order Quantity)?
Standard products support single-unit orders. Customization options such as boot logo, nameplate and plain white packaging are available for standard models. Please consult our sales team for details.
Can I get free samples?
Sorry, free samples are not available. You may place a sample order for testing and evaluation after confirming technical specifications.
Can multiple hardware expansion modules be integrated into one single device?
Yes. Multiple functional modules can be integrated into one device. However, available expansion options vary by model. Please contact our sales team to confirm feasibility.